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Customer Value Resources

Download use cases of Customer Value Mapping in action and see some of the latest research.

Upcoming book on competitive value strategy

Our latest publication offers groundbreaking insights into customer-driven business transformation and strategic value creation.

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Research

Latest Case Studies and Insights

Discover cutting-edge research in customer value strategy

Value-Based Marketing and Pricing

This paper has sections on (1) Approaches to Customer Value Measurement, (2) Customer Value Accounting for Market-Value Pricing, and (3) Building a Market-Value Marketing Strategy System

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Case studies

Real-World Value Strategy Successes

Explore transformative customer value strategies from leading organizations

Value-Strategy Toolkit™ Software

CVI’s software application for product-line management. The tools help product managers compete more effectively, innovate more successfully, know what their products are really worth, hone their value propositions, and align their cross-functional business teams. The software produces product-strategy guidelines for positioning, pricing, crafting value propositions for, and value selling your product based on a detailed comparison of it against its competitors.

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About Dr. Bradley Gale

Bradley Gale is the intellectual architect behind the Customer Value Management (CVM) methodology and the author of the book “Managing Customer Value,” which was originally released in the 1980s.

  • Methodology Pioneer: He developed the specific “value map” methodology used by CVI.
  • Influence: Upon the release of his first book, he generated so much interest that he could not handle the volume of customers seeking his expertise.
  • Current Involvement: He remains active in the field and associated with Customer Value, Inc.
  • Upcoming Work: A new book is currently being polished and is expected to be released this year.

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